Telstra to front court over $61m after customers hit with unauthorised charges
Telstra admits 100,000 customers may have been charged for services they weren’t aware or didn’t mean to sign up for.
The telco is facing a $10 million penalty for misleading customers with it’s handling of a now-discontinued Premier Direct Billing.
It allowed consumers to purchase content like videos and apps from third-parties, and have it charged to their mobile accounts.
Telstra has agreed to compensate affected customers.
Ross Greenwood speaks with Australia Competition and Consumer Commission Chairman, Rod Sims.
Listen to the full interview below