Ray Hadley has called out Australian telco Commander for attempting to charge customers thousands to upgrade to the NBN.

Ray was contacted by the owner of Avoca Beach Pharmacy on the NSW Central Coast who had been without a working phone line for a month.

His service provider, Commander, told him he’d have to fork out $4,000 for new equipment to connect to the NBN.

Commander has since said:

“Unfortunately this customer is in an area where the copper services are being decommissioned. We regret and apologise that a solution was not put in place prior to this issue and we continue to work with the customer to finalise the solution ASAP.”

A spokesperson for the NBN Co said because they didn’t have an order for the pharmacy to switch to the NBN, they couldn’t arrange an installation before the disconnection date.

Ray was inundated with calls and emails from listeners who have had problems with the same telco, Commander.

Nick from Bathurst told Ray a Commander customer has been without a working phone system since November last year.

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