Deborah Knight has hit out at Qantas over their “failure to extend the olive branch”.

Qantas chief executive Alan Joyce apologised to customers on the weekend after months of flight cancellations, delays and luggage mishandling.

The company, which has suffered severe reputational blows in the past year, offered a series of benefits for members of its Frequent Flyers club as a way of making amends.

Deborah Knight went to access the deal on her phone and was met with an error message as the whole system has crashed.

“Talk about adding insult to injury,” she said.

“There’s a deadline, you’ve got to accept the offer by the end of September or the olive branch is gone. It should be provided across the broad … it should be delivered straight to you.”

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