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NSW travel agents not required to refund COVID-impacted holidays

Luke Grant

Daily Telegraph’s investigative reporter John Rolfe joins Luke Grant to discuss the NSW Civil & Administrative Tribunal appeal panel setting aside an earlier order that a Sydney travel agent pay $15,500 to a couple whose March 2020 holiday to South America which was cancelled due to the pandemic.

 

‘NSW travellers who won refunds from travel agents for trips cancelled due to COVID-19 have had their victories quashed on appeal in what the nation’s leading consumer group calls a “worrying trend”’, writes Mr Rolfe.

 

‘And last month, a differently constituted appeal panel overturned a decision that another travel agent had to refund $2336 after a customer’s return flights to India, scheduled for April 2020, were called off because of the pandemic.’

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Luke Grant
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