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Please hold: Caller wait times up 187%

Article image for Please hold: Caller wait times up 187%

Changes to the way we live our lives have caused a flurry of activity in call centres who are concurrently trying to adjust to work-from-home scenarios, making us wait on hold for an average of 5 hours to speak to a person.
Mark Horwood of Captivate Connect joins John Stanley to share the worrying numbers around call centre wait times, and the sometimes infuriating music you are more than likely to hear.
Download the podcast here
John Stanley
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